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Frustration with high legal fees and demand for local regulatory knowledge may give small and medium-sized law firms an edge with larger clients, according to a survey reported by The American Lawyer. The survey, released by the Economist Intelligence Unit and business-to-business marketplace Globality, found that multinational companies are seeing benefits in working with small and medium-sized firms because they can offer the same quality of legal advice at more reasonable prices.

According to the report, smaller firms can be more cost-effective because they have lower overheads, allowing them to charge more moderate rates. As a result, they are able to provide the same legal expertise at a lower cost. They can also often provide regional or specialized expertise because they focus on providing services in a specialized community or area of the law. That can be appealing for multinational organizations that may have legal issues in different international jurisdictions [as quoted by Globality].

“Companies often highlight that they like the personalized experience and top-level attention from senior lawyers that smaller providers can bring to them, which is something that larger law firms need to determine how to emulate,” notes Stefan Zorn, Vice President of Customer Success at Globality.

See highlights from the full article and survey on The American Lawyer.

Contact Bill Sugarman for more information.

In-House Counsel at large international companies experience greater satisfaction when working with small or medium sized firms, according to a new survey reported on The American Lawyer. The survey, released by The Lawyer Research Service in collaboration with Globality, found respondents at large global companies are three times more dissatisfied working with larger law firms (19%) than smaller ones (6%).

Of the 71% of respondents that outsource the majority of work to smaller firms, nearly two-thirds (63%) report smaller firms provide better client service and almost half (40%) find smaller firms to be more innovative than traditional Big Law firms. Additionally, companies are becoming increasingly turned off by large firms due to their high prices, with over half of survey respondents saying their primary frustration when working with larger law firms is cost.

“We get better client service from smaller firms. When we instruct larger firms, we are probably one of their smaller customers and just another customer in the long list they already have. If you go to a smaller firm, even with a fairly small legal spend, we can be an important customer to them,” said Ben Woolf, General Counsel EMEA at Tate & Lyle, a U.K.-based multinational agribusiness, in a press release announcing the survey results.

See highlights from the full article on The American Lawyer.

Contact Bill Sugarman for more information.